Refund Policy

1. Introduction

At Aitegel, we strive to provide the best service possible. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting a refund. Please read this policy carefully to understand your rights and obligations.

2. General Refund Policy

Important Note:

3. Deposit Refunds

3.1 Manual Deposit Refunds:

If you submitted a deposit request and the payment has not been processed:

• Before Admin Approval: You may request cancellation and refund
• Processing Time: Refunds processed within 24-48 hours
• How to Request: Contact support with your deposit ID and transaction details

3.2 Incorrect Deposits:

• If you deposited to the wrong account or incorrect amount
• Provide proof of payment (transaction ID, receipt, screenshot)
• Refund subject to verification
• May take 5-7 business days for processing

3.3 Failed/Duplicate Deposits:

• If payment was deducted but not credited to your account
• If duplicate charges occurred
• Submit proof within 14 days of transaction
• Full refund after verification

4. Task Creation Budget Refunds

4.1 Before Task Approval:

• If your created task is rejected by admin
• Full budget amount refunded to your wallet automatically
• No manual request needed

4.2 After Task Approval:

• Once task is approved and active, budget is non-refundable
• Budget is used as users complete your task
• Unused budget returned after task completion or expiration

4.3 Task Cancellation:

• You may request task cancellation before completion limit is reached
• Unused budget will be refunded to your wallet
• Already paid task rewards are non-refundable
• Processing time: 2-3 business days

5. Withdrawal Reversals

5.1 Pending Withdrawals:

• You may cancel withdrawal before admin processing
• Amount returned to available balance immediately
• Go to Wallet → Withdrawals → Cancel Request

5.2 Failed Withdrawals:

• If payment fails due to incorrect account details
• Amount automatically returned to your wallet
• You can submit a new withdrawal request

5.3 Processed Withdrawals:

• Once payment is sent, withdrawals are final
• Cannot be reversed or refunded
• Verify account details carefully before submitting

6. Earnings and Commissions

6.1 Task Earnings:

• Earnings from approved tasks are final
• No refunds on task completion rewards
• Fraudulent earnings may be reversed

6.2 Referral Commissions:

• Commissions earned from referrals are non-refundable
• Commissions may be reversed if referral activity is fraudulent

6.3 Reversed Earnings:

• We reserve the right to reverse earnings obtained through:
• • Fraudulent activities
  • Use of bots or automation
  • Fake submissions or proof
  • Multiple accounts
  • Terms of Service violations

7. Non-Refundable Items

The following are NOT eligible for refunds:

• Service Fees: Any platform or processing fees
• Completed Tasks: Earnings from approved tasks
• Used Task Budget: Budget already paid to task completers
• Referral Earnings: Legitimate commission from referrals
• Account Upgrades: If any premium features (future)
• Promotional Credits: Bonus or promotional amounts

8. How to Request a Refund

Step 1: Contact Support

• Email: info@aitegel.com
• Phone: +447440554652
• Or use our Contact Form

Step 2: Provide Required Information

• Your username and registered email
• Transaction ID or reference number
• Date and amount of transaction
• Detailed reason for refund request
• Supporting documentation (screenshots, receipts, etc.)

Step 3: Verification Process

• Our team will review your request
• May request additional information
• Verification may take 2-5 business days

Step 4: Refund Processing

• Approved refunds processed within 5-7 business days
• Refund to original payment method or wallet balance
• You will receive confirmation email

9. Refund Processing Times

10. Refund Methods

Refunds are processed through:

• Wallet Balance: Fastest method, credited immediately
• EasyPaisa: 3-5 business days
• JazzCash: 3-5 business days
• Bank Transfer: 5-7 business days

11. Dispute Resolution

If you disagree with a refund decision:

• You may submit an appeal within 14 days
• Provide additional evidence or documentation
• Final decision made by management within 7 business days
• Management decision is final

12. Fraud Protection

13. Exceptions

We may make exceptions to this policy on a case-by-case basis at our discretion. Exceptional circumstances will be reviewed by management. Such exceptions do not create a precedent or modify this policy.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the Platform after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

15. Contact Us

For refund requests or questions about this policy, contact us: